Frequently Asked Questions

Have a question or comment? Browse our list of FAQs.
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Please allow 48hrs. response time when sending an email.
Support hours: Monday-Friday, 9am‑3pm CST

Still need help?

Shoot our team an email & we’ll get back to you within 48hrs.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and Shopify Shop (where available).

How long will it take to receive my order?

Most orders ship within 3–5 business days. Delivery typically takes 5–10 business days depending on your location.

How much does shipping cost?

Shipping is completely FREE for all products!

Do you ship internationally?

We apologize, but at this time we only ship to the US.

How can I track my order?

Once your order ships, we’ll email you a tracking link so you can follow it every step of the way. There is also an order tracking page for your convience.

Can I change or cancel my order after it’s placed?

We can make changes within 2 hours of your order. After that, we cannot guarantee cancellation, because it may already be in processing or shipped.

What is your return policy?

You can return items within 14 days of delivery for a refund or exchange, as long as they’re unused and in original packaging. See our full returns & refund policy page.

How do I start a return or exchange?

Simply contact our customer support team at returns@tails-n-trails.com with your order number and any relevant photos of the item, and we’ll provide prompt & easy return instructions. *See also our returns & refund policy page.

Are my payment details and personal information secure?

Absolutely. We use SSL encryption and PCI-compliant payment processing to keep your data safe.